Accessing the Worked Hours Report

Depending on your access rights, your actual screen might differ from what’s shown in the screenshots in this help system.

Overview

Thanks to the "Report Hours" screen, customers are notified in real time of the time and effort required to solve tickets. This information is updated in real time as VSHNeers are busy solving issues.

This page isn’t the final invoice. The hours are controlled by the Service Manager before invoices are sent.
reporting hours
Figure 1. Worked Hours Report screen
1 In this section you can filter the report by month (in this example, only March 2020 is available, and selected automatically.)
2 The "Overview" section provides a quick glance at the status of all hours worked across all projects.
3 A quick search field can be used to filter report items.
4 You can export this data for your own internal use. Two export options are available: Comma-Separated Values (CSV) and Excel. You can also print the information from your browser, as desired.
5 The detail of worked hours for each task is available. Clicking on the task name takes you directly to the corresponding issue.
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Last updated 2021-06-16 13:59:28 UTC.